Food and Grocery Code of Conduct

  • The Food and Grocery Code of Conduct is a voluntary code prescribed under the Competition and Consumer Act 2010.
  • The code was introduced to improve standards of business behaviour in the food and grocery sector, including the conduct of retailers and wholesalers towards suppliers.
  • The code does not override existing rules in the Australian Consumer Law.

Rights and responsibilities under the food and grocery code

The Food and Grocery Code of Conduct is a voluntary code prescribed under the Competition and Consumer Act 2010. Once a retailer or wholesaler signs up, they must follow the rules of the code.

Trade and business covered by the food and grocery code

The Food and Grocery Code of Conduct governs certain behaviour by some grocery retailers and wholesalers in their dealings with suppliers.

Obligations and protections under the food and grocery code

Suppliers doing business with a grocery retailer or wholesaler who has signed up to the code, has rights and protections under the code and under the Competition and Consumer Act 2010.

Acting in good faith under the food and grocery code

The good faith obligation applies to suppliers, retailers and wholesalers under the code. It is intended to build trust and improve standards of behaviour.

Resolving disputes under the food and grocery code

A supplier may be unable to, or prefer not to, resolve a dispute directly with a retailer or wholesaler. If this happens, the code provides ways for a supplier to raise and resolve disputes.

Grocery supply agreements under the code

A grocery supply agreement is between a supplier and a retailer or wholesaler for the supply of groceries to a supermarket business.

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