Electricity Retail Code

The ACCC monitors and enforces the Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019 (the Code), a mandatory industry code prescribed under the Competition and Consumer Act 2010.

The Code

The Code applies to all retailers that supply electricity to small customers in the applicable distribution regions of New South Wales, South Australia and south-east Queensland. It sets a cap on standing offer prices and specifies how prices and discounts must be advertised, published or offered.

See: Competition and Consumer (Industry Code—Electricity Retail) Regulations 2019

ACCC role

The ACCC promotes, monitors and enforces compliance with the Code. As part of this role, the ACCC has published a guide to the Code for electricity retailers. The Code comes into force on 1 July 2019.

See: Guide to the Electricity Retail Code

See: Consultation on the draft Guide to the Electricity Retail Code

The ACCC will also be monitoring and reporting on the broader effects of the Code on standing and market offers and advertising practices as part of its inquiry into the supply of electricity in the National Electricity Market.

See: ACCC role in energy

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