The Electricity Retail Code will change from 1 July 2026
The changes cover:
- offering and communicating the solar sharer offer
- information that retailers must give to customers when telling them about prices
- record-keeping obligations for retailers.
The ACCC and the Australian Energy Retailer have published a joint compliance bulletin to help retailers understand and comply with certain obligations under changes to the code.
The Electricity Retail Code is a mandatory industry code. It applies to all retailers that supply electricity to households and small usage businesses.
One of the ACCC's compliance and enforcement priorities is the pricing and selling of essential services, with a focus on energy.