What the ACCC does

  • We educate consumers and businesses about their rights and responsibilities under the consumer guarantees.
  • We accept reports where people consider a business is doing something it shouldn’t do. We use those reports to inform our education, compliance and enforcement work.
  • We can investigate, and may take some form of compliance or enforcement action if a business misleads consumers or other businesses about their rights.

What the ACCC can't do

  • We don’t resolve individual disputes between consumers and businesses, or between businesses.
  • We don’t provide legal advice about what consumers are entitled to, or what businesses need to do in a particular situation.

Rights and responsibilities when there’s a problem with a product or service

ACCC action on problems with products and services

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