Business rights & protections

As a business, you have certain rights and protections under the law. The ACCC is here to help you resolve problems and we invite you to tell us when you see something wrong such as false or misleading claims, scams and anti-competitive behaviour.

Business rights

As a business, you have certain protections under the Competition and Consumer Act 2010 and Australian Consumer Law.

Unfair contract terms

From 12 November 2016, a law protects small businesses from unfair terms in standard form contracts.

Make a complaint as a business

There are three steps to follow when making a complaint.

Fines & penalties

Contraventions of the Competition and Consumer Act 2010 and the Australian Consumer Law will attract fines and pecuniary penalties.

Implementing a compliance program

Businesses can run a compliance program as a voluntary exercise or as part of a legal undertaking. Ideally, a compliance program should be tailored to meet the needs of the business because each organisation’s circumstances are different.

Avoiding scams

As a business, you can protect yourself by being aware of the common scams that target small businesses.

Moving to the NBN for small businesses

Most businesses will need to move to the NBN if they want a landline or internet service.

Your rights & responsibilities as a business online

This page contains guidance for any small business who may be starting up online or already has an online presence.