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21 Nov 2019 …Telstra to contact customers with slow NBN speeds Media release Telstra and Belong customers that upgraded to higher-speed NBN plans will be proactively contacted if they are not getting the maximum speed available under the plan. Under a November 2017 court-enforceable undertaking, Telstra was required to check customers’ broadband speeds if they were connected to the NBN via FTTN or FTTB technology. If a customer’s connection wasn’t able to get the maximum speeds promised under their plan, Telstra was required to inform the customer of the maximum speeds attainable, and offer a remedy if the…
11 Jun 2024 … are aware of, or suspect, a potential breach of the Gas Market Code, the Gas Price Cap, or the avoidance scheme rules, report it to us. Contact us Open all Close all Make an online enquiry We can answer quick questions, like who to contact for help with your issue or where to find information on our website. Make an enquiry Call us Our phone operating hours are currently Monday to Friday 11 am to 3 pm … . National relay service If you are deaf and/or find it hard hearing or speaking with people who use a phone, you can: contact the National Relay Service to help you then give them the ACCC's phone number…
26 May 2024 … a product or service, they are entitled to compensation. 3. Contact the business Always contact the business first to explain the problem and the outcome you want. Do this as soon as possible. Often, a single … service, your first step is to contact the seller. Complaint letter tool Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post. 4. Taking a problem further It can be confusing knowing who to contact when you can't resolve the problem. We provide information about where consumers and…
17 Apr 2024 … with a trader You can contact the ACCC by: submitting a report or enquiry form using the ACCC’s website writing to the ACCC at GPO Box 3131, Canberra ACT 2601 calling our Infocentre on 1300 302 502 … speech impairment can contact the ACCC through the National Relay Service on 133 677 and ask for 1300 302 502. Voice-only users please phone 1300 555 727 and ask for 1300 302 502. To enable us to provide … to answer 50% of telephone calls within 120 seconds. If you contact us via letter or webform we aim to respond to you within 15 business days from receipt. We receive a lot of contact from people…
04 May 2024 … prevent the merger transaction. We encourage merger parties to contact us as early as possible when a merger is being considered that may raise competition issues, and well before it is completed. Merger … from interested parties, and the outcome. In the case of merger authorisation, the entry includes written reasons for our decision. Contact us to discuss a proposed merger We encourage merger parties to … innovation. The Competition and Consumer Act 2010 prohibits mergers which are likely to substantially lessen competition in any market. Notifying the ACCC of a proposed merger It isn’t mandatory for businesses…
03 May 2024 … territories, there may be funds that compensate consumers who lose money when a business in a particular industry becomes insolvent. Contact your state or territory consumer protection agency to find out if … depend on the circumstances. If the business continues to trade under administration, the business should provide a solution in line with the consumer guarantees. You can contact the administrator for help … manufacturer of the product is a different business from the one that went bust, you can contact them to try to seek a solution from them. Consumers Protecting yourself…
23 Jan 2024 …Contacting a business to fix a problem Page On this page Contact the business When you have a problem with a product or service, the first step is to contact the business. Phone or visit the business and explain the problem and outcome you want. Do this as soon as possible. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem … a consumer rights and guarantees problem the first step is to contact the business. We have the following tips for common situations that can arise when contacting a business about a consumer rights and…
03 May 2024 … us to discuss a proposed merger We encourage merger parties to contact the ACCC as early as possible when a merger is being considered and it raises potential competition issues. We can: discuss … include: 1. Pre-lodgement discussions with the ACCC We encourage merger parties to contact us to discuss their proposal before lodging an application for merger authorisation. Merger parties are encouraged … Merger authorisations Page On this page About merger authorisation Merger authorisation is a formal process Merger parties can apply to the ACCC for merger authorisation. Merger authorisation is…
26 Dec 2023 …Problems with your energy company Page On this page Billing and financial hardship If you’re having trouble paying your bill, contact your energy company and let them know. They are required to … available to you. Your new energy company will contact you within 5 business days of being transferred to them. You should ask them for details about your current plan and whether they can offer you a better … at prices set by the NT Government. However, you may not be on the cheapest plan available to you. Jacana Energy will contact you within 20 business days of being transferred to them. You should ask…
15 Apr 2024 …Accessibility Page On this page Getting help with using our website If you have any difficulty in accessing our information, viewing documents or video content, please contact us: using the ACCC enquiry form, or via post at Australian Competition and Consumer Commission, GPO Box 3131, CANBERRA ACT 2602 Australia. National Relay Service If you have a hearing or speech impairment and wish to contact … connect to the NRS and ask for 1300 302 502 Downloadable documents Our site contains information in PDF and Microsoft Office formats. These documents have been created with accessibility features in mind…