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False or misleading representations in relation to mobile security services.
Undertaking to:
provide refunds or credits to most customers who had been, or were, with Chubb for more than three months at any time in the last three years;
send letters of apology to all affected consumers;
place public notices in national newspapers and in a security industry magazine; introduce a management control program, to carefully monitor patrol services each year, for three years;
implement a code of ethics for the administration of patrol services;
pay for a Commission officer to address the next two conferences of ASIAL, the security industry’s association; and
lobby for Australian Standard AS4421 to be amended to require all security firms to run trade practices compliance programs, and to ensure accuracy of all representations about levels of service.
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