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The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Apple Pty Limited (Apple) following an investigation into Apple’s consumer guarantees policies and practices, and representations about consumers’ rights under the Australian Consumer Law (ACL).
The ACCC was concerned that Apple had made a number of false or misleading representations to a number of consumers regarding their consumer guarantee rights, including that Apple was not required to provide a refund, replacement or repair to consumers in circumstances where these remedies were required by the consumer guarantees in the ACL.
The ACCC was concerned that on occasions these representations may have arisen from Apple staff and representatives misapplying Apple’s policies, including its 14 day return policy and its 12 month limited manufacturer’s warranty.
On 13 December 2013, the ACCC accepted a special access undertaking lodged by NBN Co Limited (ACN: 136 533 741) on 19 November 2013.
The ACCC has accepted a section 87B Undertaking from Woolworths Limited (ACN 000 014 675) (Woolworths).
The ACCC has accepted a section 87B Undertaking from Coles Group Limited (ACN 004 089 936) (Coles Group), Coles Supermarkets Australia Pty Ltd (ACN 004 189 708) (Coles Supermarkets), and Eureka Operations Pty Ltd (ACN 104 811 216) (Eureka) (together Coles).