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False representations were made as to the standard and quality, etc, of sunglasses. In addition, there was a suspected failure to comply with a prescribed consumer standard, under s.65C.

Model rules and radio service by-laws in contravention of s. 45. The rules and by-laws were aimed at preventing cab drivers soliciting their own fares by using their mobile phones.

Refusal to supply data by Telstra on reasonable terms, alleged to be a use of market power in breach of s.46.

Misleading advertisements - disclaimer too small relative to the offer and positioned on the ads so as to be unlikely to register in the minds of consumers. Also, misleading information relating to group plans.

Misleading representations in relation to entitlement to a "cash back" offer for purchasing Stayfree Meds tampons. Compensation to misled consumers and compliance program.

Misrepresentations regarding land sales on Gold Coast advertised on "Good morning Australia" program.

Misleading or deceptive conduct; misleading representations concerning the place of origin of goods. Undertakings to refrain from such behaviour and to send a copy of the undertakings to all affected buyers.

Misleading representations regarding refunds.

Misleading representations re cash back offer on Aapri facial scrub. Trade practices compliance program.    

False or misleading representation about the place of origin of towelling.

False or misleading representations in relation to mobile security services. Undertaking to: provide refunds or credits to most customers who had been, or were, with Chubb for more than three months at any time in the last three years; send letters of apology to all affected consumers; place public notices in national newspapers and in a security industry magazine; introduce a management control program, to carefully monitor patrol services each year, for three years; implement a code of ethics for the administration of patrol services; pay for a Commission officer to address the next two conferences of ASIAL, the security industry’s association; and lobby for Australian Standard AS4421 to be amended to require all security firms to run trade practices compliance programs, and to ensure accuracy of all representations about levels of service.    

False or misleading representations in relation to home loans offered by non-bank lenders. Undertakings given to: launch advertising offering compensation to customers who believe they were misled; review its internal trade practices compliance program; and develop a pamphlet for intending home buyers on the home loan financial services of bank and non-bank lenders

False or misleading representations in relation to a promotion regarding free Internet access. Undertakings given to: honour all claims for free Internet access from consumers who bought the product displaying the offer up to and including 31 December 1996; review its current promotions and procedures for the trade practices vetting of future promotions; improve its complaint handling procedures; and instigate a more comprehensive trade practices compliance program for its management, sales and marketing staff.

Misleading cash back offer for Libra Cotton Tampons.

False or misleading representation in relation to the country of origin of boy’s shirts.

Misleading brochures re beachfront estates.

False or misleading representations in relation to a cash back offer on a hair colorant. Undertakings given to: carry out audits of its internal trade practices compliance program for financial years 1996–97 and 1997–98; and submit reports of the audits to the Commission.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

Price fixing arrangement in relation to the imposition of an agency service fee. Undertakings given to: develop and implement an internal trade practices compliance program, to remain in force for three years; and appoint a senior executive as Compliance Officer.

False or misleading representations in relation to haemorrhoid treatment. Undertakings given to: place corrective advertising in the Daily Telegraph and the Sunday Telegraph; stop making the representations to patients; and provide written instructions to staff to ensure accurate information is given to consumers.