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Dell Australia Pty Ltd has provided a court enforceable undertaking to the ACCC in response to concerns over its warranty and refund policies.
The undertaking acknowledges that from January 2008 to May 2010, Dell provided to its customers information that may have misled those customers about their statutory warranty rights, and responded to customer complaints in a manner not in accordance with consumers’ statutory warranty rights.
As part of the undertaking accepted by the ACCC, Dell will:
email all customers who purchase products directly from Dell in the next three years, and publish on the Dell website for a period of three years, a notice outlining the warranty rights of consumers;
publish an advertisement in the Weekend Australian newspaper notifying the public of the ACCC’s investigation and inviting consumers to contact Dell if they wish to have their claims reassessed; and
upgrade its existing trade practices compliance program.
National Foods Limited (National Foods) packages and sells brands of orange juice labelled as 'Berri Australian Fresh' and 'Daily Juice Company'.
The ACCC considered that the Berri Australian Fresh packaging suggested to consumers that it only contained recently squeezed juice when in fact the products within this range may contain a blend of fresh juice and aseptically stored juice.
Aseptically stored juice is juice that has been stored in sterile bags, typically for less than 12 months, after the juice has been extracted.
Power Balance Australia Pty Ltd (Power Balance) claimed that their wristbands and pendants improve balance, strength and flexibility and work positively with the body's natural engergy field.
Mr Hamanth Ravi, trading under the business name Salaam Bollywood, is a sole trader carrying on business at Shop 2, 4 Lansdowne Street, Parramatta, New South Wales.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including West Coast Liquor Merchants WA Pty Ltd met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Pinard Pty Ltd t/as Como Liquor Store met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Cellsan Pty Ltd t/as Sandringham Cellars met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Kalbarri Holdings Pty Ltd t/as Greenfields Liquor Store met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Raincroft Holdings Pty Ltd t/as Big Brews Liquor Warnbro met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including My Liquor Pty Ltd t/as Liquor in the valley met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Catimist Pty Ltd t/as The Beer Store met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.
In or about November 2009 ten liquor retailers trading in the Perth metropolitan area including Breakspear Nominees Pty Ltd t/as Liquor Barns met and agreed to jointly advertise packaged liquor in the West Australian newspaper (West Australian) at specific prices and subsequently placed a number of advertisements in the West Australian.