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The ACCC raised concerns with Hutchison in relation to two separate mobile phone deals.
The first matter related to the variation of the $99 Talk Cap and Free 10 offer by Hutchison, and the second matter related to advertising and promotion of a handset upgrade offer.
In August 2003, Hutchison introduced the Rate Guarantee which provided that the rate offered on certain rate plans would not be increased for 2 years from the date the customer connected to one of the plans.