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Misleading or deceptive conduct in selling advertising in three regional community business and street directories in Tasmania on the basis that substantially more households would receive a directory than actually did, and that the directories were annual when at least one was current for only nine months.
Undertakings given:
to provide full refunds to customers who advertised in the directories where they believe they have been disadvantaged by the company’s conduct;
to place a public apology notice in certain Tasmanian newspapers; and
not to misrepresent the distribution of its directories or the length of time its directories were in circulation.
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