2 results, showing 1 to 2
Misleading or deceptive conduct in relation to the level of supply of mobile security services.
Undertakings given to:
maintain sufficient staff levels including adequate back-up resources;
maintain procedures for monitoring patrol attendances and inspection recording;
advise clients of shared nature of service and exceptional circumstances in which services may not be provided;
offer 2.5 per cent compensation to Perth metropolitan clients;
fully refund significantly under-serviced clients; and
establish a trade practices compliance program.
Misleading or deceptive conduct in relation to the publication of guides offering free access to the Internet.
Undertakings given to:
recall the guide;
correct the offending representations;
publish corrective advertisements in major Australian newspapers;
offer refunds to customers of either the price of the guide or the registration fee; and
introduce a Commission approved compliance program and a complaints handling system consistent with the Australian Standard.
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