6 results, showing 1 to 6
Misleading representations re cash back offer on Aapri facial scrub.
Trade practices compliance program.
False or misleading representation about the place of origin of towelling.
False or misleading representations in relation to mobile security services.
Undertaking to:
provide refunds or credits to most customers who had been, or were, with Chubb for more than three months at any time in the last three years;
send letters of apology to all affected consumers;
place public notices in national newspapers and in a security industry magazine; introduce a management control program, to carefully monitor patrol services each year, for three years;
implement a code of ethics for the administration of patrol services;
pay for a Commission officer to address the next two conferences of ASIAL, the security industry’s association; and
lobby for Australian Standard AS4421 to be amended to require all security firms to run trade practices compliance programs, and to ensure accuracy of all representations about levels of service.
False or misleading representations in relation to home loans offered by non-bank lenders.
Undertakings given to:
launch advertising offering compensation to customers who believe they were misled;
review its internal trade practices compliance program; and
develop a pamphlet for intending home buyers on the home loan financial services of bank and non-bank lenders
False or misleading representations in relation to a promotion regarding free Internet access.
Undertakings given to:
honour all claims for free Internet access from consumers who bought the product displaying the offer up to and including 31 December 1996;
review its current promotions and procedures for the trade practices vetting of future promotions;
improve its complaint handling procedures; and
instigate a more comprehensive trade practices compliance program for its management, sales and marketing staff.
Misleading cash back offer for Libra Cotton Tampons.
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