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Home Express Nominees Pty Ltd (Home Express), importer and retailer of 'Home Express' brand quilts has acknowledged that it misrepresented to consumers that its 'Home Express' brand quilts contained 100% goose down.
ACCC testing of a sample of 'Home Express' brand quilts represented to contain 100% goose down, showed that the quilts contained in the range of 72% - 85% goose down, significantly less goose down than the represented 100%.
Home Express advised the ACCC that its 100% down content claims were made in reliance on the labelling percentage tolerances allowed in Australian Standard 2479-1987 ('Down and/or feather filling materials and filled products') and that it had not intended to mislead or deceive consumers.
Home Express has undertaken to:
refrain in future from making any down content claim for its 'Home Express' or other own-brand down products unless the claim can be substantiated by independent testing on its finished down product where the manufacturing process has been completed; and
implement a trade practices compliance program for Home Express employees and other persons involved in its business.