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The Airport quality of service monitoring guideline was issued in June 2013
Regulations made under section 32B of the Australian Postal Corporation Act 1989 allow the ACCC to inquire into disputes about the terms and conditions, including price of access to Australia Post’s bulk mail services.
The development process of the Airport quality of service monitoring guideline involved two rounds of consultation before a final guideline was released in October 2008.
Part 4A of the Australian Postal Corporation Act 1989 allows the ACCC to issue record keeping rules to Australia Post.