News centre - public beta We're testing a new way to find news on our website. You can search for media releases, speeches and updates in the one place. There's some different search and layout options too. Share your feedback with us Help us make this better Close Your feedback will be valuable in helping us understand how this is used and to make improvements. It was easy to find the information I was looking for: (required) Strongly disagree Disagree Neutral Agree Strongly agree Please let us know what made it difficult to find the information: (required) The information is presented clearly and easy to understand: (required) Strongly disagree Disagree Neutral Agree Strongly agree Please let us know what wasnt presented clearly or was difficult to understand: (required) Any other comments on issues, features you like, or areas for improvement? (required) after trying out the news centre. Try out the News centre - public beta Fulltext search (required) Sort by (required) RelevanceDate 164 results, showing 161 to 164 The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269) speech 26 Mar 1997 International perspective: access to justice for consumers in the global electronic marketplace speech 17 Mar 1997 Consumers 2000: updating the UN guidelines speech 5 Jan 1997 Access to justice - the third stage: consumers' access to justice in the global marketplace speech 17 Dec 1995 Pagination First page « First Previous page ‹‹ ‹ … Page 5 Page 6 Page 7 Page 8 Current page 9 Keep up-to-date on the latest speeches from the ACCC via email updates.Subscribe to speeches Topic Buying and selling products and services Compliance and enforcement Digital platforms and services Advertising and promotions Agriculture Banking and finance Cars and vehicles Childcare Competition and exemptions COVID-19 Debt Energy Food and groceries Franchising Industry codes Insurance Mergers Petrol and fuel Postal services Pricing Problem with a product or service Protecting yourself Rail, shipping and ports Regulated infrastructure Scams Telecommunications and internet Travel and airports Water Date 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1995 Audience Business Consumers Industry Media First Nations peoples Small business
The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269) speech 26 Mar 1997
International perspective: access to justice for consumers in the global electronic marketplace speech 17 Mar 1997
Access to justice - the third stage: consumers' access to justice in the global marketplace speech 17 Dec 1995