Telstra's Migration Plan

On 24 August 2021, Telstra notified the ACCC that it had concluded consultation on Required Measure 5(F), a new Required Measure under the Migration Plan for the exit of Telstra’s Private Payphones (ELQ) Products. Telstra advised the ACCC that it did not receive any objections regarding Required Measure 5(F).

Required Measure 5(F) sets out the disconnection process for Special Services and Special Service Inputs for Private Payphones (ELQ) Products within the Access Services Families Payphones and Customer Operated Payphones.

Special Services (and Special Service Inputs) are generally business services delivered over Telstra’s copper network for which a replacement product was not initially available over the NBN. For this reason, Special Services are disconnected from the copper network during the course of the NBN rollout on a different timetable to the ‘region by region’ disconnection process used for standard voice and broadband services.

In May 2019, Telstra advised its customers of the proposed product exit date of 30 June 2020 for Private Payphones (ELQ) Products, which was subsequently deferred due to COVID-19.

The disconnection of Private Payphones (ELQ) Products is now scheduled to occur from 30 November 2021 as set out in Required Measure 5(F).

The ACCC is not required to approve a Required Measure under the Migration Plan but may object if it does not comply with the Migration Plan Principles. The ACCC considered that Required Measure 5(F) is consistent with the Migration Plan Principles and did not object.