Telstra's Migration Plan

On 19 December 2016, Telstra provided the ACCC with a proposed Required Measure 5(B).

Required Measure 5(B) details the proposed process Telstra will use for the managed disconnection of direct Special Services and Special Service Inputs covered by NBN Co’s White Paper 2 – for CustomNet Spectrum.

Telstra CustomNet provides customers with call handling features to their Business Telephone Service. The features are provided directly to the customer from Telstra’s private DMS switched Network.

Telstra announced a Business As Usual (BAU) national product exit for the CustomNet Spectrum products on 27 July 2016. This means the CustomNet Spectrum Special Service and Special Service Inputs that are certified by Wholesale Customers as Service Equivalent will be disconnected according to Telstra’s BAU national product exit process.

The disconnection under the proposed Required Measure 5(B) applies to all CustomNet Spectrum services supplied to Retail and Wholesale customers nationally and applies regardless of NBN access technology. The Disconnection Date (final product exit date) is 15 April 2019.

Special Services (and Special Service Inputs) are generally business services delivered over Telstra’s copper network for which a replacement product was not initially available over the National Broadband Network (NBN). For this reason, Special Services are disconnected during the course of the NBN rollout on a different timetable to the ‘region by region’ disconnection process used for standard voice and broadband services. An extended timeframe for disconnection has been provided for Special Services in order to allow time for replacement product functionality to be developed.

Telstra is currently consulting with its wholesale customers and NBN Co on the proposed measure. Should wholesale customers have any concerns arising from the Required Measure, we encourage them to engage with Telstra directly to make their views known. Consultation closes on 20 January 2017.

On the conclusion of the consultation, Telstra is obliged under the Migration Plan to update the ACCC on the consultation and identify any changes made as a result of consultation. The ACCC is not required to approve Telstra’s proposed Required Measure 5(B) but may object to it if it is not compliant with the Migration Plan Principles.