Telstra's Migration Plan

Telstra has advised us that where there is an apparent conflict with its obligations under the ACMA Service Continuity Standard and its Migration Plan, Telstra will be complying with the Standard.

This accords with the ‘Force Majeure’ exception that is contained in the Telstra Migration Plan, and will provide additional assurance of service continuity for consumers who encounter difficulties with their NBN connections during the switchover period.

Services will still be subject to the Telstra Migration Plan managed disconnection process at the end of the switchover period.