Telstra's Migration Plan

On 10 March 2021, Telstra notified the ACCC of an Excluded Event under the Migration Plan arising from NBN Co’s decision to pause its HFC network migration.

As a result of the pause, Telstra and NBN Co have agreed to revised disconnection arrangements to ensure that customers are not disadvantaged and to maintain service continuity. These arrangements are set out in Telstra’s letter below.

An Excluded Event under the Migration Plan is defined to include a matter which falls outside Telstra’s responsibilities under the Plan and a failure by NBN Co to do or not to do the thing on which an obligation of Telstra under the Plan is dependent.

The ACCC advised Telstra on 18 March 2021 that its Migration Plan obligations won't be contravened to the extent that this Excluded Event causes Telstra to delay or fail to perform its obligations under the Plan.

Telstra is required to notify the ACCC as soon as reasonably practicable after it becomes aware that the Excluded Event has been remedied or ceases to materially affect its obligations under the Migration Plan.