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This publication is designed to help businesses understand their key responsibilities under the Australian Consumer Law and how to engage with consumers experiencing vulnerability.
On 22 January 2021, the ACCC, NDIA and the NDIS Quality and Safeguards Commission jointly issued an open co-signed letter to NDIS providers.
Choosing the right hearing aid and provider can be difficult. Before you buy a hearing aid you can protect yourself by being a smart shopper.
The ACCC was alerted to potential consumer protection issues in the hearing aid industry through ABC RN’s Background Briefing program, Have I got a hearing aid for you.
When you buy goods and services including disability-related purchases, you have rights under law.
This guide is for businesses, including Not-For-Profit organisations, that supply goods or services to consumers with disability or to participants in the National Disability Insurance Scheme.
English and translated into Arabic العربية, Chinese simplified 简体中文, Greek Ελληνικά, Hindi हिन्दी, Italian | Italiano, Spanish | Español, Filipino | Tagalog, and Vietnamese Tiếng Việt. This guide explains your consumer rights in Easy English.
This brochure will help businesses recognise when they are dealing with disadvantaged or vulnerable consumers and outlines the factors they may need to consider in these situations with reference to recent court decisions.