Published
On 22 January 2021, the ACCC, NDIA and the NDIS Quality and Safeguards Commission jointly issued an open co-signed letter to NDIS providers.
The letter was issued to remind NDIS providers, both registered and unregistered, of their obligations to consumers under both the Australian Consumer Law and the National Disability Insurance Scheme (NDIS) Code of Conduct.
It was brought to our attention that there are a number of emerging consumer issues within the disability sector, with some NDIS providers not meeting their consumer protection obligations. Issues affecting vulnerable consumers are an enduring priority for the ACCC.