People with a disability

We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).

You have rights under the Australian Consumer Law. You have the right to expect that a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment. Sales agents cannot act unconscionably towards you.

For information about...


If you buy something that isn't right - use your consumer rights

Consumer guarantees

Repair Replace Refund brochure

What to do if you think you've been misled

False or misleading claims

Entering into a contract with a service provider

Entering into a contract

Unfair contract terms

Creating an NDIS agreement

Choosing a support provider

Dealing with door-to-door and other high pressure sales

Telemarketing and door-to-door sales

Receiving things you didn't ask for

Keeping your money and assets safe from scammers

Protecting yourself from scams

Identifying a genuine business

Businesses must not take advantage of you

Unconscionable conduct

What to do if a product is unsafe

Product Safety website

Product safety and mobility scooters 

What to do if you have difficulty paying for a product or service

Debt and debt collection

What to do if you are offered a credit contract

Credit contracts

Credit and loans

Online shopping and banking

Online shopping

Who to contact if you have a problem

Contact the ACCC

Contact your state or territory consumer protection agency

Contact the National Disability Insurance Agency about the NDIS

Contact your state or territory disability service agency

Contact your state or territory disability protection agency

More information