Recalls

How to conduct a successful recall

A factsheet explaining how to conduct a successful product recall to ensure the message reaches all affected people.

Product safety

All consumer products you supply must be safe and meet consumer guarantees under the Australian Consumer Law (ACL). You cannot sell banned products and you must ensure that your products or product-related services comply with relevant mandatory standards before they are offered for sale. The ACL also contains two mandatory notification requirements for recalls and mandatory reporting.