Recalls

2,300km of dangerous Infinity electrical cable remains in homes

Thousands of homes across Australia still have faulty Infinity electrical cabling installed, despite recalls of all Infinity cables announced almost two years ago.

This dangerous cable could become prematurely brittle and break when placed under stress near heat sources and roof access areas, which may lead to electric shock or a fire if the cables are disturbed by tradespeople or home owners.

ACCC puts electricians and builders on notice that they must replace unsafe Infinity cables

The Australian Competition and Consumer Commission is urging electricians and builders to replace dangerous Infinity electrical cables that were installed in up to 40,000 homes and businesses throughout Australia.

The cables fail to meet safety standards due to poor quality plastic insulation coating. Tests have shown that the cable may become prematurely brittle from 2016 onwards, which could cause fires or electric shock if the cables are then disturbed.

How to conduct a successful recall

A factsheet explaining how to conduct a successful product recall to ensure the message reaches all affected people.

Product safety

All consumer products you supply must be safe and meet consumer guarantees under the Australian Consumer Law (ACL). You cannot sell banned products and you must ensure that your products or product-related services comply with relevant mandatory standards before they are offered for sale. The ACL also contains two mandatory notification requirements for recalls and mandatory reporting.