Social media gives large and small businesses a direct way to interact with existing and potential customers, and promote their products and services. Businesses using social media channels like Facebook, Twitter and YouTube have a responsibility to ensure content on their pages is accurate, irrespective of who put it there.
You have rights under the Australian Consumer Law when a salesperson approaches you at your front door, over the phone or in a public place. These protections apply to sales methods that are called ‘unsolicited consumer agreements’.
The ACCC offers advice to consumers about how to resolve problems or make a complaint.
Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.
Online auctions can offer reduced prices, but they do may not give you the same consumer rights that you have when you buy from a business in person or online
Online banking can be a fast and convenient way to carry out financial transactions. It is important to protect yourself online, including your personal and financial details, against scammers.
Scams come in all shapes and sizes. Have you received an offer that seems too good to refuse, or a request to donate to a good cause? Perhaps an invitation to ‘befriend’ or connect with an online admirer? Scammers know how to press your buttons to get what they want.
As a business, you can protect yourself by being aware of the common scams that target small businesses.