In his annual CEDA address, Chairman Rod Sims launched the ACCC's 2018 Compliance and Enforcement policy. This year, the ACCC will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene the new misuse of market power and concerted practices provisions.
Repairs, warranties & refunds
The ACCC has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers.
“This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies of retailers at busy times such as Click Frenzy, in the lead up to Christmas and during the Boxing Day sales period,” ACCC Deputy Chair Dr Michael Schaper said.
Car manufacturers need to step up to meet their consumer guarantee obligations under the Australian Consumer Law (ACL) and stop putting the squeeze on dealers through dealer agreements, policies and procedures, ACCC Chairman Rod Sims told the 2017 Australian Automotive Dealer Association National Dealer Convention in Sydney today.
The Australian Competition and Consumer Commission has publicly released its fifth Water Monitoring Report. This report will help inform its current review of the Commonwealth’s water charge rules.
The Water Monitoring Report details the impact of water market and charge reforms on irrigators and infrastructure operators in the Murray-Darling Basin (MDB).
Supporting examples for warranties against defects under the Australian Consumer Law (ACL).
From 1 January 2012 if you choose to provide a warranty against defects to consumers then the warranty document you provide must comply with specific Australian Consumer Law (ACL) requirements.