Repairs, warranties & refunds

Water market reforms continue to deliver benefits to irrigators

The Australian Competition and Consumer Commission has publicly released its fifth Water Monitoring Report. This report will help inform its current review of the Commonwealth’s water charge rules.

The Water Monitoring Report details the impact of water market and charge reforms on irrigators and infrastructure operators in the Murray-Darling Basin (MDB).

Refunds & returns

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law.

Refunds & remedies

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements as well as refunds and remedies under the Australian Consumer Law.

Examples for warranties against defects

Supporting examples for Warranties against defects under the Australian Consumer Law (ACL):

Example for what is a warranty against defects

A consumer purchases a motor vehicle that comes with a three year or 100,000km written warranty outlining what the manufacturer will do if there are certain problems with the vehicle. This is a warranty against defects and must comply with the requirements of the ACL.

Warranties against defects

From 1 January 2012 if you choose to provide a warranty against defects to consumers then the warranty document you provide must comply with specific Australian Consumer Law (ACL) requirements. A warranty against defects is provided in addition to consumer guarantees and does not limit or replace them.

Warranties against defects

A warranty against defects is a representation communicated to a consumer that if the goods or services (or part of them) are defective, the business will:

Receipts

It is always a good idea to get a receipt or other proof of purchase for products and services you buy. Keep all records just in case something goes wrong later.

Warranties

Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.