Repairs, warranties & refunds | ACCC

Dealers squeezed by car manufacturers at consumers’ expense

Car manufacturers need to step up to meet their consumer guarantee obligations under the Australian Consumer Law (ACL) and stop putting the squeeze on dealers through dealer agreements, policies and procedures, ACCC Chairman Rod Sims told the 2017 Australian Automotive Dealer Association National Dealer Convention in Sydney today.

Water market reforms continue to deliver benefits to irrigators

The Australian Competition and Consumer Commission has publicly released its fifth Water Monitoring Report. This report will help inform its current review of the Commonwealth’s water charge rules.

The Water Monitoring Report details the impact of water market and charge reforms on irrigators and infrastructure operators in the Murray-Darling Basin (MDB).

Refunds & returns

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law.

Read more about Refunds & returns

Refunds & remedies

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements as well as refunds and remedies under the Australian Consumer Law.

Read more about Refunds & remedies

Examples for warranties against defects

Supporting examples for warranties against defects under the Australian Consumer Law (ACL).

Warranties against defects

From 1 January 2012 if you choose to provide a warranty against defects to consumers then the warranty document you provide must comply with specific Australian Consumer Law (ACL) requirements.

Repair, replace, refund problem solver

The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem, and provides key information about when you can use your rights.

ACCC Shopper app

The ACCC Shopper explains your refund, return,warranty, and lay-by rights.

Receipts

It is always a good idea to get a receipt or other proof of purchase for products and services you buy. Keep all records just in case something goes wrong later.

Products & services bought before 2011

When things go wrong with products or services you bought before 1 January 2011, you may still have rights under the previous consumer protection law called the Trade Practices Act.