Pricing

Payment surcharges - only charge what it costs you

Do you charge customers a surcharge on transactions? This is a quick guide to what you can and can’t include when working out your surcharge.

Q&A: Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. Our questions and answers provide detailed information about the new ban.

Payment surcharges

If a business chooses to impose a surcharge on its customers for making a payment using a credit, debit or prepaid card, the level of the surcharge must not be excessive. The ACCC will investigate complaints of excessive payment surcharging and take enforcement action where necessary.

Regulatory approach to price notifications

Statement of regulatory approach to assessing price notifications outlines the ACCC's preferred approach to undertaking price notification assessments.