Internet, phone & TV

Differences in RSP download speeds are growing

Optus has delivered the highest percentage of maximum download speeds during the busy evening period, ahead of TPG, which was the fastest retail service provider (RSP) for download speeds in five previous ACCC reports.

All RSPs delivered average NBN download speeds of between 76 per cent and 87 per cent of maximum plan speeds during the high-demand evening hours in August 2019, the latest ACCC Measuring Broadband Australia report, released today, shows.

Court dismisses ACCC’s case against TPG over prepayments

The Federal Court has dismissed the ACCC’s recent consumer law case against TPG, finding that representations made by TPG Internet Pty Ltd (TPG) about prepayments customers had to make in its internet, home telephone and mobile plans were not false or misleading, and that a term in its contracts which allowed TPG to keep prepaid funds when customers exited their plans was not unfair.

NBN Co given formal warning

NBN Co has been given a formal warning by the ACCC for discriminating between retail service providers (RSPs) for the supply of upgraded NBN infrastructure to business customers.

The ACCC has also accepted a court-enforceable undertaking from NBN Co, which includes a commitment by NBN Co to take measures to ensure such conduct is not repeated.

NBN Co is prohibited from discriminating between RSPs in the supply of regulated wholesale services, and related activities.

Bigger rebates among proposed measures to boost NBN standards

The ACCC has proposed new terms aimed at improving NBN Co’s wholesale service levels, including a reworked rebate structure for missed appointments, late connections and unresolved faults.

In a draft decision released today, the ACCC has put forward new regulated wholesale terms for the service standards NBN Co provides to retail service providers (RSPs).

The draft decision responds to concerns raised by stakeholders during the ACCC’s NBN wholesale service standards inquiry.

Telco provider BVivid pays penalties and will release consumers from contracts

The ACCC has accepted a court-enforceable undertaking from telco provider BVivid Pty Ltd (BVivid) for making telemarketing calls to consumers in areas transitioning to the NBN that BVivid has admitted likely breached the Australian Consumer Law (ACL).

BVivid also paid $25,200 in penalties after the ACCC issued it with two infringement notices.

From October 2017 to at least May 2018, BVivid cold-called consumers and told them their internet services would be disconnected or they would lose their telephone number if they did not move to the NBN immediately.

Bargaining imbalance between media and digital platforms must be addressed

Disruption and dislocation in the media markets should concern all Australians, ACCC Chair Rod Sims said at the Melbourne Press Club today.

In a speech reflecting on the recommendations in the final report of the ACCC’s Digital Platforms Inquiry, released last month, Mr Sims noted the regulatory imbalance between traditional media and digital platforms.

Underperforming broadband services still a problem for some consumers

Broadband speeds slowed slightly during the busy evening hours but overall results continue to be good, the ACCC’s Measuring Broadband Australia report, released today, reveals.

The sixth Measuring Broadband Australia report, however, also shows that 12.4 per cent of consumers continue to experience underperforming services that rarely come close to reaching their maximum plan speed.