Internet, phone & TV

TPG to compensate customers for slow NBN speeds

TPG Internet Pty Ltd (TPG) will compensate nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans.

Between 1 September 2015 and 30 June 2017, TPG sold NBN broadband plans advertising a range of speeds, including the top 100/40 speed tier (download speeds of 100 Mbps and upload speeds of 40 Mbps).

TPG advertised its high-speed plan as “Seriously Fast Internet. Up to 100Mbps”.

ACCC decision may lead to lower prices for SMS services

The Australian Competition and Consumer Commission has concluded its inquiry into the regulation of mobile terminating access services (MTAS). The ACCC has decided to continue to regulate mobile voice termination services for a further five years, and to regulate SMS termination services for the first time.

To make calls using a mobile phone it must be connected to a mobile phone network. Whenever a call or SMS is made across different networks, the receiving network may charge a fee to carry (or terminate) the call. The ACCC has decided to regulate these fees for SMS services.

Broadband speeds

When choosing a broadband service on the NBN, you need to know how it will perform during the busy evening period, as well as if there are any limitations that will affect your specific connection.