Internet, phone & TV

ACCC social media sweep targets influencers

The ACCC has this week started a sweep to identify misleading testimonials and endorsements by social media influencers. It will also look at more than 100 influencers mentioned in over 150 tip-offs from consumers who responded to the ACCC’s Facebook post asking for information.

Most of the tip-offs from members of the public were about influencers in beauty and lifestyle, as well as parenting and fashion, failing to disclose their affiliation with the product or company they are promoting.

Consultation recommences on future regulation of the NBN

The ACCC has today published a consultation paper on NBN Co’s proposed variation to its Special Access Undertaking and is inviting submissions from interested parties.

The undertaking provides a framework for the economic regulation of the NBN until 2040, including rules for setting the maximum prices and service standards that NBN broadband providers could expect to receive.

Court dismisses ACCC case against Google

The Federal Court has dismissed the ACCC’s case, finding that Google LLC (Google) did not mislead Australian consumers when it published an on-screen notification to Australian users, and changed its privacy policy to expand the scope of its use and collection of personal data.

The ACCC had alleged that the notification was misleading because it did not adequately inform consumers about these changes

Telstra in court for alleged misleading representations about Belong broadband speed

The ACCC has instituted Federal Court proceedings against Telstra for allegedly making false or misleading representations about upload speed to residential broadband customers of its cheaper brand, Belong.

In October and November 2020, Telstra migrated nearly 9000 customers who were on a Belong NBN plan with a maximum download speed of 100 megabits per second (Mbps) and a maximum upload speed of 40Mbps, to a service with a maximum upload speed of 20Mbps.

Australians receiving broadband retailers' advertised download speeds more often

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ACCC calls for new competition and consumer laws for digital platforms

The ACCC has recommended a range of new measures to address harms from digital platforms to Australian consumers, small businesses and competition.

The fifth report of the ACCC’s five-year Digital Platform Services Inquiry has proposed that platforms be subject to mandatory dispute resolution processes and stronger requirements for combating scams, harmful apps and fake reviews, among other measures.