Internet, phone & TV

Consumers benefit from reduced prices in a year affected by COVID

Mobile consumers received much better value over 2019-20, as reported in the ACCC’s just released annual Communications Market Report.

The report also shows that communications networks successfully met the significant challenges posed by COVID-19 in 2020 and details significant trends and market developments in fixed broadband and mobile markets.

Improved access to key online services during COVID

Increased broadband speeds have improved performances of popular streaming services such as Netflix and YouTube during mid-September and October when compared to a pre-COVID baseline of February 2020.

The ACCC’s second Critical Services Report released today, tracks the performance of the NBN fixed-line broadband connections that support popular streaming and video conferencing services.

Broadband performance data - September 2020

Our Measuring Broadband Australia (MBA) program gives you information on the real world performance of broadband plans. We will be publishing updates to this page every quarter. The information below is based on measurement results collected in May to June 2020 for the Quarterly report, and May to July 2020 for the Monthly report.

Note: This report was from September 2020. The latest report is available on the broadband performance data page.

Telstra in court over unconscionable sales to Indigenous consumers

The ACCC has today instituted Federal Court proceedings against Telstra (ASX:TLS) for admitted unconscionable conduct in the sale of post-paid mobile products to Indigenous consumers. 

Telstra has admitted it breached Australian Consumer Law and acted unconscionably when sales staff at five licensed Telstra-branded stores signed up 108 Indigenous consumers to multiple post-paid mobile contracts which they did not understand and could not afford between January 2016 to August 2018.

Efficient infrastructure key to economy beyond the COVID-19 crisis

Efficient infrastructure is integral to rebuilding the economy beyond the pandemic but cannot come by excessively focussing on the needs of infrastructure owners at the expense of the users, ACCC Chair Rod Sims said today.

Mr Sims was speaking at the Australian Financial Review’s National Infrastructure Summit on competition issues in infrastructure and changes since COVID-19.