Deputy Chair Dr Michael Schaper provides an update on the ACCC's recent franchising activities. Dr Schaper also outlines the ACCC's approach to enforcement and discusses proposed changes to Franchising Code of Conduct including possible powers to issue infringement notices and seek penalties in the Federal Court.
Misleading claims are a continuing issue for the small business sector, according to the Australian Competition and Consumer Commission’s latest Small business in focus report launched today by ACCC Deputy Chair Dr Michael Schaper at the COSBOA National Small Business Summit.
This report, the eighth in the series, includes the latest small business and franchising related complaints data, and highlights the ACCC’s work in the small business sector between 1 January and 30 June 2014.
The Australian Competition and Consumer Commission has instituted proceedings against Coverall Cleaning Concepts South East Melbourne Pty Ltd (Coverall Melbourne) alleging that it engaged in unconscionable conduct in contravention of the Australian Consumer Law (ACL).
The ACCC also alleges that Coverall Melbourne made false or misleading representations, engaged in conduct that was misleading or likely to mislead, and contravened the Franchising Code of Conduct.
The Australian Competition and Consumer Commission (ACCC) has instituted proceedings in the Federal Court against A Whistle (1979) Pty Ltd, the franchisor of the Electrodry Carpet Cleaning business, alleging that it was involved in the posting of fake online testimonials.
Electrodry is a franchised business that provides carpet, drapery, grout, upholstery and mattress cleaning services with over 100 franchises in Australia.
The ACCC alleges that Electrodry:
The Federal Court of Australia has ordered by consent that Taxsmart Group Pty Ltd, Taxsmart Franchising Pty Ltd and Resultsmart Pty Ltd (together, Taxsmart) repay $260,400 in franchise fees to five former Taxsmart franchisees following proceedings brought by the Australian Competition and Consumer Commission (ACCC).
The Australian Competition and Consumer Commission has launched the latest Small Business in Focus Report which outlines its work in the sector.
ACCC Deputy Chair Dr Michael Schaper said that the report highlights the ongoing activities of the ACCC to educate small business of their rights and responsibilities, and to take enforcement action where necessary.
ACCC Deputy Chair Dr Michael Schaper provides an update on recent and upcoming franchising activities. Dr Schaper discusses trends in complaints and enquiries, use of the industry audit power and the online pre-entry franchise program.