Franchising

Misleading claims continuing concern for small businesses: ACCC launches latest small business in focus report

Misleading claims are a continuing issue for the small business sector, according to the Australian Competition and Consumer Commission’s latest Small business in focus report launched today by ACCC Deputy Chair Dr Michael Schaper at the COSBOA National Small Business Summit.

This report, the eighth in the series, includes the latest small business and franchising related complaints data, and highlights the ACCC’s work in the small business sector between 1 January and 30 June 2014.

ACCC takes action against cleaning franchisor alleging unconscionable conduct

The Australian Competition and Consumer Commission has instituted proceedings against Coverall Cleaning Concepts South East Melbourne Pty Ltd (Coverall Melbourne) alleging that it engaged in unconscionable conduct in contravention of the Australian Consumer Law (ACL).

The ACCC also alleges that Coverall Melbourne made false or misleading representations, engaged in conduct that was misleading or likely to mislead, and contravened the Franchising Code of Conduct. 

ACCC takes action against Electrodry alleging fake testimonials or reviews

The Australian Competition and Consumer Commission (ACCC) has instituted proceedings in the Federal Court against A Whistle (1979) Pty Ltd, the franchisor of the Electrodry Carpet Cleaning business, alleging that it was involved in the posting of fake online testimonials.

Electrodry is a franchised business that provides carpet, drapery, grout, upholstery and mattress cleaning services with over 100 franchises in Australia.

The ACCC alleges that Electrodry:

Big spike in small business contacts to competition regulator

The Australian Competition and Consumer Commission has launched the latest Small Business in Focus Report which outlines its work in the sector.

ACCC Deputy Chair Dr Michael Schaper said that the report highlights the ongoing activities of the ACCC to educate small business of their rights and responsibilities, and to take enforcement action where necessary.

Competition issues in franchising supplier arrangements

Franchisors often require franchisees to purchase goods or services from particular supplier. This guide is to help franchisors and franchisees understand the ACCC’s role in reviewing these supply arrangements.

The franchisee manual

This manual is designed to help franchisees and prospective franchisees to understand their rights and responsibilities under the new Franchising Code of Conduct, which commences on 1 January 2015.

Franchisor compliance manual

This manual is designed to help franchisors to understand their rights and responsibilities under the new Franchising Code of Conduct, which commences on 1 January 2015.