Energy

State of the energy market 2011

The Australian Energy Regulator (AER) provides the fifth State of the energy market report.

State of the energy market 2012

The Australian Energy Regulator (AER) provides the sixth State of the energy market report.

Energy - What can I do if I have a complaint about my energy?

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.

Shopping around and changing your electricity or gas offer

Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions.

Energy resellers - requirements and obligations

This pamphlet outlines the types of exemptions available and your obligations and responsibilities as an exempt seller.

Energy marketing - what are your rights?

By law, energy retailers must comply with a number of specific rules when they market their offers to you.

Getting the most out of the Energy Made Easy website

The AER’s Energy Made Easy site allows you to compare all electricity and gas retailers in your area.

Energy efficiency in the home

This factsheet provides information on ways you can reduce the amount of energy you use in your home.

Are you having trouble paying your energy bill?

Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship.