Energy

What can I do if I have a complaint: electricity or gas service

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.

State of the energy market 2007

The Australian Energy Regulator (AER) provides the first State of the energy market report.

State of the energy market 2008

The Australian Energy Regulator (AER) provides the second State of the energy market report.

State of the energy market 2009

The Australian Energy Regulator (AER) provides the third State of the energy market report.

State of the energy market 2010

The Australian Energy Regulator (AER) provides the fourth State of the energy market report.

State of the energy market 2011

The Australian Energy Regulator (AER) provides the fifth State of the energy market report.

State of the energy market 2012

The Australian Energy Regulator (AER) provides the sixth State of the energy market report.

Energy - What can I do if I have a complaint about my energy?

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.

Shopping around and changing your electricity or gas offer

Energy retailers compete for your business by offering you different energy contracts with varying prices, discounts and conditions.