State of the energy market 2013

The Australian Energy Regulator (AER) provides the seventh State of the energy market report.

Carbon tax repeal

The Clean Energy Legislation (Carbon Tax Repeal) Act 2014 (the Act) which received Royal Assent on 17 July 2014, gave the ACCC powers under the Competition and Consumer Act 2010 (CCA) to monitor prices and ensure cost savings attributable to the carbon tax repeal were passed on in the regulated industries.

Red Energy pays infringement notices for misleading consumers in telemarketing calls

Red Energy Pty Ltd has paid four infringement notices totalling $26,400 and provided a court enforceable undertaking to the Australian Competition and Consumer Commission for alleged misrepresentations made by a Red Energy telemarketer.

Red Energy supplies retail energy to consumers in Victoria, South Australia and New South Wales. Red Energy employees conduct telemarketing to generate sales in these states.

ACCC role in energy

The Australian Energy Regulator (AER) is Australia’s national energy market regulator and an independent statutory authority. The AER is funded by the Commonwealth with its staff, resources and facilities provided from the ACCC.

Power to you

Whether shopping around for a new energy offer, dealing with salespeople or sorting out problems, being a confident energy customer has never been easier.

Managing energy services at home

This publication contains a range of information to help energy customers and consumer caseworkers in their dealings with energy retailers.

What can I do if I have a complaint: electricity or gas service

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.