Are you having trouble paying your energy bill?

Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship.

About energy bills

This factsheet explains some of the key drivers for increases in energy prices in Australia.

Buying energy from an onseller

This pamphlet explains your rights when you purchase energy from an onseller.

Solar power

When deciding whether to install solar power you should read widely about the available systems and speak to your electricity supplier and a number of solar power providers to find out if the investment is the right one for you.


The ACCC’s role in energy covers market inquiries in relation to the electricity and gas sectors. The ACCC also enforces the Competition and Consumer (Industry Code – Electricity Retail) Regulations 2019 and Part XICA of the Competition and Consumer Act 2010, which prohibits misconduct in the electricity market. In addition, the ACCC is also working on a Consumer Data Right in relation to energy.