Electricity

Understand, compare and control your energy service

This fact sheet provides an overview of what energy customers should know about their energy service, including: how to find a good deal on Energy Made Easy, the rules governing energy salespeople, and how to deal with problems on your bill. The fact sheet is available in 12 languages.

AGL SA ordered to pay $700,000 penalty and to offer refunds to consumers for false or misleading discount representations

The Federal Court has ordered AGL South Australia Pty Ltd (AGL SA) to pay penalties of $700,000 and to offer refunds totalling approximately $780,000 to 23,000 consumers for making false or misleading representations about the level of discount residential consumers would receive under AGL SA’s energy plans, in proceedings brought by the Australian Competition and Consumer Commission.

Origin Companies ordered to pay penalties of $325,000 for misleading consumers about discounts under energy plans

The Federal Court of Australia has ordered by consent that Origin Energy Limited and two of its subsidiaries (Origin) pay penalties totalling $325,000 for contravening the Australian Consumer Law (ACL) by making false or misleading representations concerning the level of discount that residential consumers in South Australia would receive under a DailySaver energy plan, in proceedings brought by the Australian Competition and Consumer Commission.

Carbon, mergers and other issues

With energy markets in Australia delivering significant challenges for all involved, Chairman Rod Sims provides an update on the ACCC's work on the carbon tax repeal and discusses merger process issues. He also provides some thoughts on the coming privatisation of the Queensland generation assets, and comments on the rapidly changing east coast gas market.

A future regulatory outlook

Addressing the University of Wollongong’s SMART international infrastructure symposium, ACCC Chairman Rod Sims discusses the role that appropriate infrastructure regulation can play in the wider productivity debate. Mr Sims explains the key factors underpinning efficient infrastructure in the areas of land transport, shipping, electricity, communications and water.