Door to door

Cherbourg community stands against unlawful door-to-door traders

New roadside signage in the Aboriginal community of Cherbourg in southern Queensland is reminding door-to-door traders about their legal obligations under the Australian Consumer Law.

The community today launched the ‘Do Not Knock informed’ communities program, a joint initiative between the Cherbourg Aboriginal Shire Council, the ACCC and the Queensland Office of Fair Trading (QOFT).

The signage, located at the entrance to Cherbourg, reminds door-to-door traders that they must not approach houses displaying do-not-knock notices.

Wujal Wujal community puts door-to-door traders on notice

An Australia-first community partnership was launched in Wujal Wujal with the unveiling of roadside signage designed to minimise consumer harm from unlawful door-to-door trade.

The signage, placed on both entrances into the Far North Queensland Indigenous community, reminds door-to-door traders they have legal obligations to consumers and can’t approach houses displaying do-not-knock notices.  It is also hoped that the signage helps to empower Wujal Wujal residents to understand and assert their rights under the Australian Consumer Law.

Lux ordered to pay $370,000 penalty for unconscionable conduct

The Federal Court has ordered Lux Distributors Pty Ltd (Lux) pay pecuniary penalties totalling $370,000 for engaging in unconscionable conduct, in proceedings brought by the Australian Competition and Consumer Commission.

The Court’s orders follow declarations by the Full Court of the Federal Court in August 2013 that Lux had engaged in unconscionable conduct when selling vacuum cleaners to three elderly women.

Door to door - do not knock sign

The ACCC has produced this sticker to help you avoid unwanted door to door selling.

Door to door sales - a guide for consumers

When you buy goods and services from a door to door sales agent, you have rights under law.

Consumer's guide to door to door sales brochure

You have legal rights when dealing with sales agents at your door. If what’s on offer is valued at over $100 (or the value can’t be determined when the offer is made), the agent must follow rules.

ACCC targets door-to-door sales tactics

The Australian Competition and Consumer Commission has filed proceedings in the Federal Court of Australia against EnergyAustralia Pty Ltd (formerly TRUenergy Pty Ltd) and four marketing and sales companies engaged by Energy Australia in relation to their door-to-door selling practices. 

The marketing companies are Sales Marketing and Real Technologies – SMART Pty Ltd, Aegis Services Australia Pty Ltd, Multiple Stories Pty Ltd (trading as Aegis Direct) and Australian Sales and Promotions Pty Ltd.