The ACCC investigates alleged breaches of the Franchising Code or the Competition and Consumer Act 2010 and can take enforcement action where appropriate.
If your business approaches consumers directly, such as at their door or over the phone, to secure a sale, there are certain obligations you need to comply with.
There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.
When you buy products or services from a trader, you are entering into a contract. Before you do, make sure you understand what you are agreeing to.
Retailers selling products such as white goods or furniture may offer you interest free deals to buy now and pay later. Before signing up for these deals, it’s important to understand the amount and frequency of payments you’ll need to make to pay the product off before large interest payments apply.
Always do your research before buying or hiring a car. Knowing your needs and asking some key questions can help avoid problems.
Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.
There are rules that businesses need to comply with when offering lay-by agreements to their customers.
Unconscionable conduct is generally understood to mean conduct which is so harsh that it goes against good conscience. Under the Australian Consumer Law, businesses must not engage in unconscionable conduct, when dealing with other businesses or their customers
Any statement representing your products or services should be true, accurate and able to be substantiated. There are fines for businesses that mislead consumers. It does not matter whether a false or misleading statement was intentional or not.