If your business approaches consumers directly, such as at their door or over the phone, to secure a sale, there are certain obligations you need to comply with.
Retailers selling products such as white goods or furniture may offer you interest free deals to buy now and pay later. Before signing up for these deals, it’s important to understand the amount and frequency of payments you’ll need to make to pay the product off before large interest payments apply.
No matter how a business communicates with you—whether it’s through advertising, packaging, online, logos, endorsements or a sales pitch—you have the right to receive accurate and truthful messages about the products and services you buy.
Whether you are renting, buying or selling a home, real estate agents must not mislead you and must use fair contract terms in line with federal, state and territory laws.
Always do your research before buying or hiring a car. Knowing your needs and asking some key questions can help avoid problems.
There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.
Internet services vary according to your location and the type of connection you have. Shop around for a contract that fits your needs and budget.
There are rules that businesses need to comply with when offering lay-by agreements to their customers.
Any statement representing your products or services should be true, accurate and able to be substantiated. There are fines for businesses that mislead consumers. It does not matter whether a false or misleading statement was intentional or not.
Unconscionable conduct is generally understood to mean conduct which is so harsh that it goes against good conscience. Under the Australian Consumer Law, businesses must not engage in unconscionable conduct, when dealing with other businesses or their customers