ADT Security undertakes to refund customers and remove unfair terms
The ACCC has accepted a court-enforceable undertaking from home security provider Tyco Australia Group Pty Ltd, trading as ADT Security, to refund consumers who were wrongly invoiced, and to remove or amend certain unfair contract terms from its residential customer service agreement.
ADT Security has admitted that it is likely to have made false or misleading representations by continuing to invoice residential customers who had terminated their contract for home security services.