Consumer rights

Personal services - an industry guide to the Australian Consumer Law

Provides information on the ACL for businesses that provide personal services; for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning.

Your consumer rights: Indigenous art and craft

Outlines a few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.

Your consumer rights: environmental claims

Some of the common environmental claims that are made, possible breaches of the Australian Consumer Law (ACL), by businesses making environmental claims and the role of the ACCC regarding breaches of the Act.

Refunds & returns

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law.

Refunds & remedies

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements as well as refunds and remedies under the Australian Consumer Law.

Door to door - do not knock sign

The ACCC has produced this sticker to help you avoid unwanted door to door selling.

Door to door - door hanger

The ACCC has produced this door hanger to help you avoid unwanted door to door selling.

Door to door sales - a guide for consumers

When you buy goods and services from a door to door sales agent, you have rights under law.