Consumer rights

ACCC takes action against Fisher & Paykel and Domestic & General for extended warranty marketing

The Australian Competition and Consumer Commission has filed legal proceedings in the Federal Court against Fisher & Paykel Customer Services Pty Ltd (Fisher & Paykel) and Domestic & General Services Pty Ltd (Domestic & General) for making allegedly false or misleading representations concerning consumers’ rights under the statutory guarantee regime in the course of offering an extended warranty.

ACCC takes action against Origin Energy and Salesforce for door-to-door selling

The Australian Competition and Consumer Commission has filed proceedings in the Federal Court against Origin Energy Retail and Origin Energy Electricity (Origin Energy), and marketing company SalesForce, in relation to their door-to-door sales practices.

“These are the fifth proceedings the ACCC has taken involving the marketing activities carried out by energy retailers at the door of consumers’ homes,” ACCC Chairman Rod Sims said.

Personal services - an industry guide to the Australian Consumer Law

Provides information on the ACL for businesses that provide personal services; for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning.

Your consumer rights: Indigenous art and craft

Outlines a few simple steps you can take to help protect yourself and ensure that you are buying genuine Indigenous art.

Your consumer rights: environmental claims

Some of the common environmental claims that are made, possible breaches of the Australian Consumer Law (ACL), by businesses making environmental claims and the role of the ACCC regarding breaches of the Act.

Refunds & returns

The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replacements under the Australian Consumer Law.