Consumer rights

Nine Harvey Norman franchisees ordered to pay total penalties of $234,000 for misleading consumers

In proceedings brought by the Australian Competition and Consumer Commission against certain Harvey Norman franchisees, the Federal Court of Australia has recently ordered a further three Harvey Norman franchisees to pay a total of $60,000 in civil pecuniary penalties for making false or misleading representations regarding consumer guarantee rights. The Federal Circuit Court has also ordered another Harvey Norman franchisee to pay a pecuniary penalty of $26,000. 

Cardcall pays infringement notices for alleged misleading phonecard advertising

Cardcall Pty Ltd (Cardcall) has paid penalties totalling $20,400 following the issue of two infringement notices by the Australian Competition and Consumer Commission in relation to advertisements for Cardcall’s prepaid phonecard services.

In 2013, Cardcall advertised the price of making a phone call to local and overseas destinations on its website and posters for its ‘Hot’ phonecard.

The advertised prices did not reflect various terms and conditions that applied to Cardcall’s phonecard services, including flagfall fees, service fees and other surcharges.

Tiny Tots will refund up to $50,000 after breaching consumer law in unsolicited photography sales

Tiny Tots Images Photography Pty Ltd (Tiny Tots) has given the Australian Competition and Consumer Commission a court enforceable undertaking after breaching the Australian Consumer Law in the provision of photographic services.

Since at least January 2011, Tiny Tots had entered into approximately 1,400 unsolicited consumer agreements for photographic services with customers across Australia. These services were mainly provided to customers living in remote and rural locations, including Indigenous communities, via ‘pop up shops’.

ACCC protecting consumers in the digital age

Media are invited to the National Consumer Congress
Thursday 13 March – Grace Hotel, 77 York St, Sydney
9.35am-10am – Chairman’s address
10am-10.25am – Keynote address: The Hon. Bruce Billson MP
10.25am-10.50am – Keynote address: Alan Kirkland CEO, CHOICE
Contact: ACCC media 1300 138 917

The Australian Competition and Consumer Commission is helping to protect consumers from misleading and deceptive conduct by giving them the confidence to embrace new technology, Chairman Rod Sims said on Thursday at the ACCC’s National Consumer Congress in Sydney.

Empowering consumers in the digital age

ACCC Chairman Rod Sims addresses the 2014 National Consumer Congress in Sydney. Mr Sims discusses the ACCC’s consumer protection activities as new technologies have emerged. He also provides an update on the ACCC’s work in the areas of consumer guarantees, credence claims and unfair contract terms. The Chairman also outlines priorities for 2014 and discusses the Root and Branch review.

Apple Australia gives undertaking to ACCC to improve its consumer guarantees policies and practices

The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Apple Pty Limited (Apple) following an investigation into Apple’s consumer guarantees policies and practices, and representations about consumers’ rights under the Australian Consumer Law (ACL).