Consumer rights

ACCC protecting consumers in the digital age

Media are invited to the National Consumer Congress
Thursday 13 March – Grace Hotel, 77 York St, Sydney
9.35am-10am – Chairman’s address
10am-10.25am – Keynote address: The Hon. Bruce Billson MP
10.25am-10.50am – Keynote address: Alan Kirkland CEO, CHOICE
Contact: ACCC media 1300 138 917

The Australian Competition and Consumer Commission is helping to protect consumers from misleading and deceptive conduct by giving them the confidence to embrace new technology, Chairman Rod Sims said on Thursday at the ACCC’s National Consumer Congress in Sydney.

Empowering consumers in the digital age

ACCC Chairman Rod Sims addresses the 2014 National Consumer Congress in Sydney. Mr Sims discusses the ACCC’s consumer protection activities as new technologies have emerged. He also provides an update on the ACCC’s work in the areas of consumer guarantees, credence claims and unfair contract terms. The Chairman also outlines priorities for 2014 and discusses the Root and Branch review.

Apple Australia gives undertaking to ACCC to improve its consumer guarantees policies and practices

The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Apple Pty Limited (Apple) following an investigation into Apple’s consumer guarantees policies and practices, and representations about consumers’ rights under the Australian Consumer Law (ACL).

ACCC takes action against Fisher & Paykel and Domestic & General for extended warranty marketing

The Australian Competition and Consumer Commission has filed legal proceedings in the Federal Court against Fisher & Paykel Customer Services Pty Ltd (Fisher & Paykel) and Domestic & General Services Pty Ltd (Domestic & General) for making allegedly false or misleading representations concerning consumers’ rights under the statutory guarantee regime in the course of offering an extended warranty.

ACCC takes action against Origin Energy and Salesforce for door-to-door selling

The Australian Competition and Consumer Commission has filed proceedings in the Federal Court against Origin Energy Retail and Origin Energy Electricity (Origin Energy), and marketing company SalesForce, in relation to their door-to-door sales practices.

“These are the fifth proceedings the ACCC has taken involving the marketing activities carried out by energy retailers at the door of consumers’ homes,” ACCC Chairman Rod Sims said.