Consumer rights

ACCC puts clothing retailers on notice

The ACCC has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers.

“This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies of retailers at busy times such as Click Frenzy, in the lead up to Christmas and during the Boxing Day sales period,” ACCC Deputy Chair Dr Michael Schaper said.

MSY Technology ordered to pay penalties of $750,000 for consumer guarantee misrepresentations

The Federal Court has ordered penalties totalling $750,000 against MSY Technology Pty Ltd, MSY Group Pty Ltd, and M.S.Y. Technology (NSW) Pty Ltd (MSY Technology) for misrepresenting consumers’ rights to remedies for faulty products.

MSY Technology operates 28 retail stores across Australia and online, selling computers, computer parts, accessories and software. MSY Technology admitted that it made false or misleading representations on the MSY website, and in oral and email communications to consumers about their rights.

Draft report

The ACCC is conducting a market study of the new car retailing industry. The study has focused on competition and consumer issues that may be present or emerging in the industry.

Court dismisses ACCC action against LG

The Federal Court has today dismissed proceedings brought by the ACCC against LG Electronics Australia Pty Ltd (LG).

The ACCC had alleged that LG made false or misleading representations to consumers about their rights in relation to faulty LG products.

In relation to complaints about defects with its televisions, the ACCC alleged LG misrepresented to consumers, retailers, or repairers that: