Consumer rights

ACCC and ASIC release guide for consumers dealing with debt collectors

The Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have launched 'Dealing with debt collectors: Your rights and responsibilities' a free guide that helps consumers in trouble with debt understand their options so they know how to deal with collectors and creditors.

The consumer guide explains:

Dealing with debt collectors: your rights & responsibilities

This consumer brochure will help people who are currently dealing with debt problems, or being contacted by debt collectors.

Telstra commits to improving its compliance with the Australian Consumer Law

The Australian Competition and Consumer Commission has reached a resolution with Telstra after an investigation into representations by Telstra to consumers who complained about faulty mobile phones.

The ACCC was concerned that, on some occasions, Telstra may have misled consumers about their consumer guarantee rights in relation to faulty mobile phones. Telstra’s representations may have caused some consumers to believe that they were not entitled to a refund, replacement or repair, when these remedies may have been available under the Australian Consumer Law (ACL).

Breast Check to pay $75,000 for false representations

The Federal Court has today ordered Breast Check Pty Ltd (now called PO Health Professionals Pty Ltd) (Breast Check) to pay a penalty of $75,000 for making false or misleading representations about its breast imaging services in contravention of the Australian Consumer Law (ACL).

The former director of Breast Check, Dr Alexandra Boyd, was ordered to pay penalties of $25,000 for being knowingly concerned or involved in Breast Check’s contraventions.

Safe Breast Imaging to pay $200,000 for false representations

The Federal Court has today ordered Safe Breast Imaging Pty Ltd (SBI) to pay a penalty of $200,000 for making false representations about its breast imaging services, in contravention of the Australian Consumer Law.

Joanne Firth, the sole company director of SBI, was ordered to pay a penalty of $50,000 for her involvement in SBI’s contraventions, and was also disqualified from managing corporations for four years.

Express Mobile Services gives undertaking in relation to alleged misleading representations

The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Express Mobile Services Australia Pty Ltd (Express Mobile Services) following an investigation into its alleged non-compliance with certain requirements of the Franchising Code of Conduct, and false or misleading representations to prospective franchisees.

ACCC launches 'Your Rights Mob' Facebook page for Indigenous consumers

The Australian Competition and Consumer Commission has launched a new Facebook page, ACCC – Your Rights Mob – Indigenous consumers, to help inform and empower Indigenous consumers to stand up for their consumer rights.

This follows the ACCC’s pilot ‘Your Rights Mob Tiwi Islands’ Facebook page, which was launched on the Tiwi Islands, north of Darwin, in 2013.

Be smart - buy smart

In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.

It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.