Consumer rights

39 per cent increase in consumer guarantee reports in 2017

More than 29,000 people reported consumer guarantee issues to the ACCC in 2017, with half noting problems getting remedies for faulty automotive, whitegoods or electronics products.

The ACCC is concerned by this growing trend, which shows a 39 per cent increase in reports about consumer guarantee issues when compared to the 21,000 received in 2016.

“It’s disappointing to see that more and more people are having issues enforcing their consumer guarantee rights,” ACCC Acting Chair Dr Michael Schaper said.

Airlines: Terms and conditions report

The ACCC's report Airlines: Terms and Conditions is published to remind travellers of their consumer rights.

New car retailing industry market study - final report

In December 2017, the ACCC released its final report for the new car retailing industry market study. The final report details the ACCC’s findings from almost 18 months of investigation, consultation and research.

New Car Retailing Industry market study: consumers' factsheet

In December 2017, the ACCC released its final report for the new car retailing industry market study. The ACCC has prepared a factsheet for consumers.

New Car Retailing Industry market study: independent repairers' factsheet

In December 2017, the ACCC released its final report for the new car retailing industry market study. The ACCC has prepared a factsheet for independent repairers.

New Car Retailing Industry market study: authorised new car dealers' factsheet

In December 2017, the ACCC released its final report for the new car retailing industry market study. The ACCC has prepared a factsheet for authorised new car dealers.

Final report

In December 2017, the ACCC released its final report for the new car retailing industry market study. The final report details the ACCC’s findings from almost 18 months of investigation, consultation and research.

Catchdeal, Techrific and BecexTech to offer refunds

Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.

Until September 2017, BecexTech, Techrific and CatchDeal advertised electronic goods such as mobile phones and tablet computers as 'new', when they were in fact refurbished.

Over the last year, the ACCC received 96 complaints about BecexTech, 34 complaints about Techrific and 60 complaints about CatchDeal.