Consumer rights

Express Mobile Services gives undertaking in relation to alleged misleading representations

The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Express Mobile Services Australia Pty Ltd (Express Mobile Services) following an investigation into its alleged non-compliance with certain requirements of the Franchising Code of Conduct, and false or misleading representations to prospective franchisees.

ACCC launches 'Your Rights Mob' Facebook page for Indigenous consumers

The Australian Competition and Consumer Commission has launched a new Facebook page, ACCC – Your Rights Mob – Indigenous consumers, to help inform and empower Indigenous consumers to stand up for their consumer rights.

This follows the ACCC’s pilot ‘Your Rights Mob Tiwi Islands’ Facebook page, which was launched on the Tiwi Islands, north of Darwin, in 2013.

Be smart - buy smart

In an endeavour to provide Indigenous consumers with information on their consumer rights, the Be Smart - Buy Smart booklet provides helpful tips and information about shopping rights and responsibilities under Australian Consumer Law.

It is part of a joint consumer awareness initiative by all state and territory consumer protection agencies in Australia, with support from the National Indigenous Consumer Strategy Reference Group.  

Consumers with disability

When you pay for a product or service yourself, as an NDIS participant, or through your state or territory's disability support system - you have consumer rights. These resources from Australia's consumer protection agencies are designed to help you understand and use your rights.

Gotta Getta Group pays infringement notices for alleged misleading solar offer

Disbury Holdings Pty Ltd, trading as Gotta Getta Group, has paid penalties totalling $20,400 following the issue of two infringement notices by the Australian Competition and Consumer Commission in relation to advertisements for Gotta Getta Group’s solar systems.

The infringement notices were issued in relation to two advertisements published during 2013. The first advertisement was published on television and radio in South Australia and on the internet, whilst the second advertisement was published on radio in South Australia.

Nine Harvey Norman franchisees ordered to pay total penalties of $234,000 for misleading consumers

In proceedings brought by the Australian Competition and Consumer Commission against certain Harvey Norman franchisees, the Federal Court of Australia has recently ordered a further three Harvey Norman franchisees to pay a total of $60,000 in civil pecuniary penalties for making false or misleading representations regarding consumer guarantee rights. The Federal Circuit Court has also ordered another Harvey Norman franchisee to pay a pecuniary penalty of $26,000. 

Cardcall pays infringement notices for alleged misleading phonecard advertising

Cardcall Pty Ltd (Cardcall) has paid penalties totalling $20,400 following the issue of two infringement notices by the Australian Competition and Consumer Commission in relation to advertisements for Cardcall’s prepaid phonecard services.

In 2013, Cardcall advertised the price of making a phone call to local and overseas destinations on its website and posters for its ‘Hot’ phonecard.

The advertised prices did not reflect various terms and conditions that applied to Cardcall’s phonecard services, including flagfall fees, service fees and other surcharges.

Tiny Tots will refund up to $50,000 after breaching consumer law in unsolicited photography sales

Tiny Tots Images Photography Pty Ltd (Tiny Tots) has given the Australian Competition and Consumer Commission a court enforceable undertaking after breaching the Australian Consumer Law in the provision of photographic services.

Since at least January 2011, Tiny Tots had entered into approximately 1,400 unsolicited consumer agreements for photographic services with customers across Australia. These services were mainly provided to customers living in remote and rural locations, including Indigenous communities, via ‘pop up shops’.