Consumer rights

Faulty fashion – Use your rights

This Spring Racing Carnival, the Australian Competition and Consumer Commission is reminding shoppers to use their consumer guarantee rights if they need to return faulty clothing or accessories.

There has been a significant increase in contacts from shoppers this year reporting consumer guarantee issues in the clothing and accessories industry. So far, the ACCC has received over 1,000 contacts about consumer issues in this industry, compared to about 600 in the same period in 2015.

Ozsale pays $10,800 penalty for alleged consumer guarantee misrepresentation

Online retailer Ozsale Pty Limited (Ozsale) has paid a penalty of $10,800 after being issued with an infringement notice by the Australian Competition and Consumer Commission following an investigation into Ozsale’s consumer guarantees policies and practices.

Ozsale operates ‘flash sales’ websites including Ozsale.com.au, OO.com.au, DealsDirect.com.au, TopBuy.com.au and BuyInvite.com.au.

Your rights when you buy something

This guide explains your consumer rights and the steps you can take to resolve problems. It is written in Easy English, which is more accessible for people who have difficulty reading and understanding written information.

Information for consumers with disability

This fact sheet explains your consumer rights and the steps you can take to resolve problems.

Your consumer rights: a guide for consumers with disability

When you buy goods and services including disability-related purchases, you have rights under law. This guide explains your consumer rights, how to be a smart shopper, what to look out for when signing a contract/service agreement and the steps you can take to resolve problems.

Clothing retailer Sportscraft pays penalties of $21,600 for alleged misleading consumer guarantee representations

Clothing retailer APG & Co Pty Ltd, trading as Sportscraft (Sportscraft), has paid penalties totalling $21,600 after being issued with two infringement notices by the Australian Competition and Consumer Commission following an investigation into the recognition of consumer guarantee rights in the clothing retail industry.

The ACCC issued the infringement notices because it had reasonable grounds to believe that Sportcraft had made false or misleading representations about consumer guarantees to its customers, in breach of the Australian Consumer Law (ACL).