This Spring Racing Carnival, the Australian Competition and Consumer Commission is reminding shoppers to use their consumer guarantee rights if they need to return faulty clothing or accessories.
There has been a significant increase in contacts from shoppers this year reporting consumer guarantee issues in the clothing and accessories industry. So far, the ACCC has received over 1,000 contacts about consumer issues in this industry, compared to about 600 in the same period in 2015.
Online retailer Ozsale Pty Limited (Ozsale) has paid a penalty of $10,800 after being issued with an infringement notice by the Australian Competition and Consumer Commission following an investigation into Ozsale’s consumer guarantees policies and practices.
Ozsale operates ‘flash sales’ websites including Ozsale.com.au, OO.com.au, DealsDirect.com.au, TopBuy.com.au and BuyInvite.com.au.
Clothing retailer APG & Co Pty Ltd, trading as Sportscraft (Sportscraft), has paid penalties totalling $21,600 after being issued with two infringement notices by the Australian Competition and Consumer Commission following an investigation into the recognition of consumer guarantee rights in the clothing retail industry.
The ACCC issued the infringement notices because it had reasonable grounds to believe that Sportcraft had made false or misleading representations about consumer guarantees to its customers, in breach of the Australian Consumer Law (ACL).
ACCC Commissioner Sarah Court discusses the broad protections offered by the Australian Consumer Law at the Rights of the Child Consumer Conference in Sydney.
The Australian Competition and Consumer Commission has filed a Notice of Appeal from the Federal Court’s decision ordering Reckitt Benckiser to pay penalties of $1.7 million for contravening the Australian Consumer Law.