The Australian Competition and Consumer Commission has accepted a court enforceable undertaking from Express Mobile Services Australia Pty Ltd (Express Mobile Services) following an investigation into its alleged non-compliance with certain requirements of the Franchising Code of Conduct, and false or misleading representations to prospective franchisees.
The scam disruption project, which involved alerting at-risk individuals to the possibility of being a victim of fraud, concluded in August 2017. If you received a letter from us we still invite you to contact us on the number provided.
The Australian Competition and Consumer Commission has launched a new Facebook page, ACCC – Your Rights Mob – Indigenous consumers, to help inform and empower Indigenous consumers to stand up for their consumer rights.
This follows the ACCC’s pilot ‘Your Rights Mob Tiwi Islands’ Facebook page, which was launched on the Tiwi Islands, north of Darwin, in 2013.
Disbury Holdings Pty Ltd, trading as Gotta Getta Group, has paid penalties totalling $20,400 following the issue of two infringement notices by the Australian Competition and Consumer Commission in relation to advertisements for Gotta Getta Group’s solar systems.
The infringement notices were issued in relation to two advertisements published during 2013. The first advertisement was published on television and radio in South Australia and on the internet, whilst the second advertisement was published on radio in South Australia.
In proceedings brought by the Australian Competition and Consumer Commission against certain Harvey Norman franchisees, the Federal Court of Australia has recently ordered a further three Harvey Norman franchisees to pay a total of $60,000 in civil pecuniary penalties for making false or misleading representations regarding consumer guarantee rights. The Federal Circuit Court has also ordered another Harvey Norman franchisee to pay a pecuniary penalty of $26,000.
Cardcall Pty Ltd (Cardcall) has paid penalties totalling $20,400 following the issue of two infringement notices by the Australian Competition and Consumer Commission in relation to advertisements for Cardcall’s prepaid phonecard services.
In 2013, Cardcall advertised the price of making a phone call to local and overseas destinations on its website and posters for its ‘Hot’ phonecard.
The advertised prices did not reflect various terms and conditions that applied to Cardcall’s phonecard services, including flagfall fees, service fees and other surcharges.
Tiny Tots Images Photography Pty Ltd (Tiny Tots) has given the Australian Competition and Consumer Commission a court enforceable undertaking after breaching the Australian Consumer Law in the provision of photographic services.
Since at least January 2011, Tiny Tots had entered into approximately 1,400 unsolicited consumer agreements for photographic services with customers across Australia. These services were mainly provided to customers living in remote and rural locations, including Indigenous communities, via ‘pop up shops’.
In proceedings brought by the Australian Competition and Consumer Commission, the Federal Court yesterday ordered by consent that Startel Communication Co Pty Ltd (Startel) pay total penalties of $320,000 for misleading consumers about their rights under the Australian Consumer Law (ACL) when cold calling consumers to sell mobile phone plans.