Consumer rights

ACCC welcomes reappointment of Deputy Chair Delia Rickard

ACCC Chairman Rod Sims has welcomed the Federal Government’s reappointment of Delia Rickard as Deputy Chair of the ACCC for a period of five years.  

The Government announced Delia’s reappointment today following unanimous support from the states and territories.

“Delia has made an outstanding contribution to the work of the ACCC over the past five years, particularly in relation to consumer protection,” Mr Sims said.

“Delia is a tireless advocate for consumer rights and leads the Commission’s product safety and scam disruption work.”

Supplementary submissions

The ACCC is conducting a market study of the new car retailing industry. The study has focused on competition and consumer issues that may be present or emerging in the industry. The stakeholder forum was held on 13 December 2016, and supplementary submissions were received between December 2016 to May 2017.

Stakeholder forum

The ACCC is conducting a market study of the new car retailing industry. The study has focused on competition and consumer issues that may be present or emerging in the industry. The stakeholder forum was held on 13 December 2016, and supplementary submissions were received between December 2016 to May 2017.

Issues paper

The ACCC is conducting a market study of the new car retailing industry. The study has focused on competition and consumer issues that may be present or emerging in the industry. The issues paper was released in October 2016, and submissions to the issues paper closed on 14 November 2016.

ACCC takes action against Ford

The ACCC has instituted proceedings against Ford Motor Company of Australia Limited (Ford) alleging that it engaged in unconscionable and misleading or deceptive conduct, and made false or misleading representations in its response to customer complaints.

The customer complaints were about Ford’s Focus, Fiesta and EcoSport vehicles supplied in Australia between 2011 and 2016, which featured a type of transmission known as PowerShift Transmission (PST).

Yoogalu and Domestic & General Services give undertakings to ACCC

The ACCC has accepted court enforceable undertakings from Domestic & General Services Pty Ltd (Domestic & General Services) and Yoogalu Pty Ltd (part of the Harvey Norman group of companies) following an industry-wide review of extended warranty selling practices.

“The ACCC has been concerned with the conduct of some retailers overstating the benefits of buying an extended warranty, when consumers have the free protection of consumer guarantees under the Australian Consumer Law (ACL),” ACCC Commissioner Sarah Court said.