In December 2017, the ACCC released its final report for the new car retailing industry market study. The final report details the ACCC’s findings from almost 18 months of investigation, consultation and research.
Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.
Until September 2017, BecexTech, Techrific and CatchDeal advertised electronic goods such as mobile phones and tablet computers as 'new', when they were in fact refurbished.
Over the last year, the ACCC received 96 complaints about BecexTech, 34 complaints about Techrific and 60 complaints about CatchDeal.
ACCC Chairman Rod Sims explains how recent changes to the Competition and Consumer Act 2010 (CCA) help protect the competitive process, and why 2018 will be a great year for competition.
The ACCC has found some retailers may be misleading consumers about their rights under the Australian Consumer Law (ACL) after reviewing the online policies of several large Australian clothing retailers.
“This year the ACCC has received over 750 complaints regarding consumer guarantees for clothing purchases. We are reviewing the policies of retailers at busy times such as Click Frenzy, in the lead up to Christmas and during the Boxing Day sales period,” ACCC Deputy Chair Dr Michael Schaper said.
Following the 25 September 2017 round table with invited stakeholders, supplementary submissions were received in response to the draft report.
The Federal Court has ordered penalties totalling $750,000 against MSY Technology Pty Ltd, MSY Group Pty Ltd, and M.S.Y. Technology (NSW) Pty Ltd (MSY Technology) for misrepresenting consumers’ rights to remedies for faulty products.
MSY Technology operates 28 retail stores across Australia and online, selling computers, computer parts, accessories and software. MSY Technology admitted that it made false or misleading representations on the MSY website, and in oral and email communications to consumers about their rights.
Submissions in response to the draft report closed on Thursday, 7 September 2017.
The ACCC is conducting a market study of the new car retailing industry. The study has focused on competition and consumer issues that may be present or emerging in the industry.