Consumer rights

Door to door - do not knock sign

The ACCC has produced this sticker to help you avoid unwanted door to door selling.

Door to door - door hanger

The ACCC has produced this door hanger to help you avoid unwanted door to door selling.

Door to door sales - a guide for consumers

When you buy goods and services from a door to door sales agent, you have rights under law.

Don't take advantage of disadvantage

This brochure will help businesses recognise when they are dealing with disadvantaged or vulnerable consumers and outlines the factors they may need to consider in these situations with reference to recent court decisions.

Consumer guarantees - Repair Replace Refund postcard

This bi-fold postcard was produced to raise awareness among secondary school students about their rights when buying goods and services under the consumer guarantee’s provisions contained in the Australian Consumer Law.

Consumer guarantees - Repair Replace Refund brochure

Eight simple rules you can use to find out when it is time to use your rights.

Consumer guarantees - a guide for consumers

In this booklet you will find answers to some of the questions most commonly asked by consumers.

Consumer guarantees - a guide for businesses and legal practitioners

Covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are available.

Fair sales practices

This guide provides an overview of the rules for fair sales practices.