Consumer rights

Yoogalu and Domestic & General Services give undertakings to ACCC

The ACCC has accepted court enforceable undertakings from Domestic & General Services Pty Ltd (Domestic & General Services) and Yoogalu Pty Ltd (part of the Harvey Norman group of companies) following an industry-wide review of extended warranty selling practices.

“The ACCC has been concerned with the conduct of some retailers overstating the benefits of buying an extended warranty, when consumers have the free protection of consumer guarantees under the Australian Consumer Law (ACL),” ACCC Commissioner Sarah Court said.

ACCC takes action against Apple over alleged misleading consumer guarantee representations

The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court against Apple Pty Limited and its US-based parent company, Apple Inc., (together, Apple) alleging that Apple made false, misleading, or deceptive representations about consumers’ rights under the Australian Consumer Law.

New technology and digital disruption bring new challenges for consumer regulator

Fast-moving disruptive technologies and anti-competitive responses to those technologies by incumbent businesses are some of the key challenges facing consumer regulators, said Australian Competition and Consumer Commission Chairman Rod Sims.

Addressing the National Consumer Congress in Melbourne today, Mr Sims highlighted the challenges in regulating rogue online traders, sophisticated scam artists, and new retail practices like ‘subscription traps’, some of which fall short of the Australian Consumer Law and many of whom are based overseas.

Valve to pay $3 million in penalties for misrepresenting gamers' consumer guarantee rights

On 23 December 2016 the Federal Court ordered Valve Corporation (Valve) to pay penalties totalling $3 million for breaching the Australian Consumer Law. Valve is one of the world’s largest online game retailers and operates the Steam game distribution platform. 

In March 2016, the Court found that Valve had breached the Australian Consumer Law by making false or misleading representations to consumers in relation to its online gaming platform, Steam.

Warranties: worth it?

Summary: If you’re offered an extended warranty, make sure you ask the seller to explain what it gives you over and above your consumer guarantees.

Published: 3 January 2017

Transcript

(AUDIO)

SALES PERSON: Would you like to add an extended warranty to your purchase?

CUSTOMER: What are the benefits?

Dud device? Use your rights

Summary: Have you ever been told that you'll have to contact the manufacturer to solve a problem with a product? Under the Australian Consumer Law the retailer can't refuse to help by sending you to the manufacturer or importer.

Published: 3 January 2017

Transcript

(AUDIO)

CUSTOMER: I bought this tablet from you last year and now it won't charge.

20,000 complaints by shoppers about consumer guarantees

More than 20,000 shoppers complained to the Australian Competition and Consumer Commission about consumer guarantees in 2016, with more than a quarter reporting problems returning electronics and whitegoods to retailers.

As the Christmas period ends and Boxing Day sales wind down, the ACCC is reminding shoppers they have automatic guarantee rights that a product will work for a reasonable period of time under the Australian Consumer Law (ACL).

ACCC releases guidance to consumers and businesses in the disability sector

The Australian Competition and Consumer Commission has today released guidance to empower people with disability to use their consumer rights when buying goods and services under the new National Disability Insurance Scheme (NDIS).

The roll out of the NDIS, which commenced on 1 July, is one of the biggest policy reforms in generations that will affect over 460,000 Australians with disability and introduces a fundamental change to the market for goods and services in the disability sector.