In his annual CEDA address, Chairman Rod Sims launched the ACCC's 2018 Compliance and Enforcement policy. This year, the ACCC will focus on consumer issues in broadband services and energy, competition in the financial services and commercial construction sectors, systemic consumer guarantee issues, and conduct that may contravene the new misuse of market power and concerted practices provisions.
The ACCC has today accepted a court enforceable undertaking from Hyundai to improve its compliance with consumer guarantee obligations under the Australian Consumer Law (ACL).
Customers have automatic rights under the ACL, regardless of whether a problem with a new car is covered by the manufacturer’s warranty, and may in fact be entitled to a better remedy under the consumer guarantees than a warranty.
More than 29,000 people reported consumer guarantee issues to the ACCC in 2017, with half noting problems getting remedies for faulty automotive, whitegoods or electronics products.
The ACCC is concerned by this growing trend, which shows a 39 per cent increase in reports about consumer guarantee issues when compared to the 21,000 received in 2016.
“It’s disappointing to see that more and more people are having issues enforcing their consumer guarantee rights,” ACCC Acting Chair Dr Michael Schaper said.
With over 10 million passengers flying last December and January, the ACCC has today released a report Airlines: Terms and conditions ahead of the busy Christmas travel season to remind travellers of their rights.