ACCC Chairman Rod Sims addresses the 2014 National Consumer Congress in Sydney. Mr Sims discusses the ACCC’s consumer protection activities as new technologies have emerged. He also provides an update on the ACCC’s work in the areas of consumer guarantees, credence claims and unfair contract terms. The Chairman also outlines priorities for 2014 and discusses the Root and Branch review.
The 2014 National Consumer Congress was held on Thursday 13 March 2014 at the Grace Hotel in Sydney.
The 2013 National Consumer Congress was held on Friday 15 March 2013 at the Swissotel Sydney.
The National Consumer Congress is an annual event hosted by the ACCC that brings together consumer groups, community organisations and government to discuss key issues impacting consumers, and develop strategies to improve consumer justice and welfare.
Other regulators and helpful government agencies in different sectors are listed below.
It can be confusing deciding who to contact when you have a consumer problem. This page provides information about where to go for consumer help.
Consumers can be left out of pocket when a business goes bust. For any queries or complaints regarding an insolvent company, you should contact the appointed external administrator.
Consider getting independent legal advice about what options are available to suit your circumstances. You may be entitled to take your complaint to your local state and territory small claims tribunal.
Your local state and territory consumer protection agency (sometimes called 'consumer affairs') can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution.