Shopping online
All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.
Consumer advice
Protecting yourself from scams
Scams come in all shapes and sizes. Have you received an offer that seems too good to refuse, or a request to donate to a good cause? Perhaps an invitation to ‘befriend’ or connect with an online admirer? Scammers know how to press your buttons to get what they want.
Make a consumer complaint
There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed.
Write a complaint letter
Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
Entering into a contract
When you buy products or services from a trader, you are entering into a contract. Before you do, make sure you understand what you are agreeing to.
Lay-by agreements
A lay-by agreement lets you buy a product and pay for it in two or more instalments before taking it home. It’s important for you to understand what the written agreement covers and how you or the business can cancel it.