Warranties
Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.
Consumer advice
Repair, replace, refund
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
Compensation for damages & loss
You can seek compensation for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem. This is in addition to your repair, replacement or refund rights.
Consumer guarantees
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.
Online group buying
Online ‘daily deals’ and group buying websites are channels for consumers to buy goods or services at discount prices. Before you take up an offer from these websites, check the offer thoroughly to make sure you get what you pay for.
Identifying a genuine business
Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
Consumer rights for landline & internet services
Consumers have rights when they buy any product or service, including landline phone and internet services. Shop around for a service that fits your needs and budget and know your rights if you have a problem.
Resolve a problem
The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.
Complaints & problems
The ACCC offers advice to consumers about how to resolve problems or make a complaint.
Retirement homes
There are several types of retirement homes available under different purchase and fee paying arrangements. Before making a choice, consider the type of accommodation and facilities you’ll need now and later, the costs and contract requirements.