Consumers often ask us how they can check if the business or trader they are dealing with is legitimate or genuine.
All your usual rights apply when you shop with Australian online businesses. But if you have a problem with something you’ve bought from an overseas online business you might find it difficult to get a repair, replacement or refund.
Online ‘daily deals’ and group buying websites are channels for consumers to buy goods or services at discount prices. Before you take up an offer from these websites, check the offer thoroughly to make sure you get what you pay for.
Scams come in all shapes and sizes. Have you received an offer that seems too good to refuse, or a request to donate to a good cause? Perhaps an invitation to ‘befriend’ or connect with an online admirer? Scammers know how to press your buttons to get what they want.
Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.
The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.