Have you ever received an unwanted product or service, credit card or directory listing? Know your rights when you are charged for something you didn’t ask for.
There are laws in place to protect you from being misled about the products and services you buy. Businesses are not allowed to make statements that are incorrect or likely to create a false impression.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
You can seek compensation for damages and losses you suffer due to a problem with a product or service if the supplier could have reasonably foreseen the problem. This is in addition to your repair, replacement or refund rights.